Terms of sale

These terms govern the purchase of Lenormand oracle readings on tarotdefran.com from Francesc Pàez Falomir, tax ID 47855949x, with address at Santiago Russinyol 20, 43740 Mora Ebre (Tarragona) (hereinafter "the provider"). By ticking the acceptance box before paying, you confirm that you have read and accepted them.

1. Service and price

Lenormand oracle reading by email: €10.00 per question, taxes included. It includes one spread laid out for your question and its written interpretation sent to the email address you provide. There are no additional charges. Readings requested from the English version of the site are written in English.

2. Requirements

You must be over 18 and provide a name or nickname, a valid email address (asked twice to avoid mistakes) and your question. If the email address is wrong, the reading will not reach you.

3. Payment

Payment is made by credit or debit card through Stripe. The provider has no access to your card details. Your request is only processed once Stripe confirms the payment.

4. Delivery time

The reading is sent by email within 48 hours of payment confirmation. If you do not receive it, please check your spam folder and write to info@tarotdefran.com.

5. Right of withdrawal

As a general rule you have 14 calendar days to withdraw. However, under article 103.a) of Spanish Royal Legislative Decree 1/2007, this right does not apply once the service has been fully provided if performance began with your express consent and your acknowledgement that you lose it, which you give in the corresponding box of the form. If you wish to withdraw before receiving the reading, write to info@tarotdefran.com and you will receive a full refund within 14 days.

6. Guarantee and complaints

If the reading does not arrive or does not answer the question asked, write to info@tarotdefran.com and it will be sent again or you will be refunded. Readings are for entertainment and personal guidance and do not replace the advice of medical, psychological, legal or financial professionals. Questions that require a medical diagnosis or contain unlawful or offensive content will not be answered; in those cases the amount will be refunded.

You can also file a complaint with the consumer protection services of your region or through the European Commission's consumer redress platform.

7. Applicable law

These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence will have jurisdiction.